Support

Most questions are answered in the guide, which is also in the app under Help → MacParsley Help. Troubleshooting covers the common problems.

Get in touch

Email support@macparsley.com for help or any other question about MacParsley. For a problem with the app, the quickest way is from the app itself: Help → Contact Support… opens an email with a diagnostics file attached, which says how MacParsley is set up and lists its recent messages. You can read all of it first: it never includes your meetings, their titles, transcripts or summaries, people's names, or any keys or passwords.

Updates and release notes

MacParsley checks for updates by itself (MacParsley → Check for Updates… to check now). What's new in each version is on the release notes page.

Your license

Lost your key? It's in the email from Polar, and in Polar's customer portal. To move MacParsley to another Mac, deactivate it on the old one first (Settings → General → License). See the trial and buying MacParsley.